Terms & Conditions
The terms that govern your use of this website and any service performed at one of our shops.
1. Who you are dealing with
This website and all eight Quorabit shops are operated by Quorabit Grooming Sdn Bhd, a Malaysian private limited company registered under Companies Commission of Malaysia (SSM) as 202301027418 (1516742-P). The registered office is at Lot G-23, Avenue K Mall, 156 Jalan Ampang, 50450 Kuala Lumpur.
2. Using the website
You may use this website for personal, non-commercial information about our shops and services. You may not scrape it for resale, copy our content into your own publication without crediting us, or use it to send unsolicited messages. If you find a security issue, write to [email protected] - we treat responsible disclosure seriously.
3. The walk-in queue
All of our services are first-come first-served. We do not accept appointments, deposits, or written reservations except by formal arrangement for group bookings (see below). We display the live queue length on the screen above the door of every shop. We will give you our best estimate of the wait if you ask. Estimates are estimates.
4. Group bookings
For groups of four or more - wedding parties, corporate events, occasional school groups - we can hold a soft slot if you write to us at least seven days in advance. A soft slot is not a guaranteed appointment - we will reserve enough barbers, but the order of cuts within the group is still walk-in order on the day.
5. Pricing
Pricing is posted on the door of every shop and on the individual service pages of this website. Public-holiday surcharges, where applicable, are announced on the door at least one week in advance. We do not change prices after a service has started.
6. Payment
Every Quorabit shop is fully cashless. We accept Malaysian-issued debit and credit cards, DuitNow QR, GrabPay, TouchnGo, and Apple Pay. International cards work for visitors but may incur an FX fee from your issuer. We do not accept cash, IOUs, or barter.
7. Service quality
Every cut comes with a six-day perimeter touch-up at no charge. If you are unhappy with the cut itself within twenty-four hours, return to the shop, explain what is wrong, and we will fix it. Beyond twenty-four hours, hair grows out faster than we can rework it - we will note the feedback and adjust for next time.
8. Lost property
We hold lost items for fourteen days at the shop they were left in. After fourteen days we donate clothing to a local charity. Phones, wallets and watches go to the head office and are held for ninety days. Write to [email protected] if you have left something behind.
9. Conduct in the shop
We ask three things of customers in the queue and the chair: do not speak rudely to our staff, do not arrive intoxicated to a degree that would make a careful straight-razor shave unsafe, and do not bring food into the cutting area. We have refused service exactly twice in eleven years. Both times it was for the first reason. We would prefer not to make it three.
10. Limitation of liability
We carry public liability insurance through a Malaysian-licensed insurer at the statutory minimum and above. Our liability for any service is limited to the value of that service plus reasonable remedial cost, except where Malaysian law provides otherwise (for example, gross negligence resulting in personal injury).
11. Jurisdiction
These terms are governed by the laws of Malaysia. Any dispute is to be heard in the courts of Kuala Lumpur. We will always try to resolve things informally first - the front desk and then the operations manager, and only as a last resort, anybody in a wig.
12. Changes
We update these terms when something material changes - the date at the top says when. Continuing to use the website or our shops after a change constitutes acceptance of the revised terms.